I bring over 8 years of experience in building software solutions, with expertise in Product Design, User Experience, Project Management, and cross-functional collaboration.
Over the past 3 years at The World Bank Group, I played a key role in building and evolving enterprise AI products within a complex, multi-team environment. Working within a Scrum framework, I collaborated with cross-functional teams, facilitated, helped and navigated challenges throughout complex product development.
This work centered around building and evolving an Enterprise-wide AI Platform, shaped by the key products: AI Chat, AI Search, and AI Knowledge Portal. Explore the journey behind each product within this enterprise-wide AI platform in the detailed Сase Studies ↓
Over the past 3 years at The World Bank Group, I played a key role in building and evolving enterprise AI products within a complex, multi-team environment. Working within a Scrum framework, I collaborated with cross-functional teams, facilitated, helped and navigated challenges throughout complex product development.
This work centered around building and evolving an Enterprise-wide AI Platform, shaped by the key products: AI Chat, AI Search, and AI Knowledge Portal. Explore the journey behind each product within this enterprise-wide AI platform in the detailed Сase Studies ↓
AI Products Case Studies:
The diagram provides context for the following use cases within the broader enterprise WBG AI Platform approach.
Case Study 1:
WBG Enterprise AI-Powered Chat
WBG Enterprise AI-Powered Chat
An enterprise AI chat platform powered by OpenAI and Google Gemini, using a secure RAG pipeline to connect LLMs with World Bank internal knowledge sources. It enables conversational knowledge retrieval, document analysis, web search, multi-document workspaces, and access to reusable AI agents, bringing secure AI capabilities into everyday workflows.
Case Study 2:
WBG Enterprise AI-Powered Search
WBG Enterprise AI-Powered Search
An enterprise AI search platform using Google Vertex AI retrieval and a RAG-based approach to connect World Bank internal knowledge sources with AI-generated answers. It combines natural-language and keyword search, ranked results, AI-generated summaries, knowledge exploration, and seamless handoff to AI Chat for deeper analysis.
Brings AI-powered knowledge discovery into the existing Enterprise Search experience, helping employees find relevant information faster and reducing manual search effort.
Brings AI-powered knowledge discovery into the existing Enterprise Search experience, helping employees find relevant information faster and reducing manual search effort.
Case Study 3:
WBG Enterprise AI Knowledge Portal
WBG Enterprise AI Knowledge Portal
An enterprise knowledge portal serving as a single entry point to the World Bank’s AI platform, bringing together internal AI products, learning resources, governance guidance, APIs, and AI-related updates. It enables employees to discover AI solutions, build AI skills, access development resources, and navigate the organization’s growing AI capabilities in one place.
The Portal connects AI discovery, learning, governance, and development into a continuous adoption journey.
The Portal connects AI discovery, learning, governance, and development into a continuous adoption journey.
Skills
My experience combines product delivery in complex enterprise environments with cross-functional collaboration and team facilitation. I bring a product-informed perspective to Scrum, with an emphasis on clear communication, collaborative problem-solving, and continuous improvement.
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Agile & ScrumScrum Framework · Agile Principles · Scrum Events · Retrospectives · Continuous Improvement -
Facilitation & Team CollaborationRetrospective Facilitation · Team Discussions · Cross-functional Collaboration · Stakeholder Communication - Problem-solving, DeliveryCollaborative Problem-solving · Navigating Delivery Challenges · Project Management · Requirements · Jira Confluence · Miro, Mural · Azure DevOps · Prototyping
- Enterprise Product EnvironmentsEnterprise AI Products · Multi-product Platforms · Generative AI · RAG · AI Search
- AI Tools & ProductivityMicrosoft Copilot · AI-assisted Research & Documentation · Information Synthesis · Data-informed Decision-making
- AI Governance, AdoptionResponsible AI · AI Governance · Adoption · KPIs · User Feedback sessions ·
Education and Certifications
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Professional Scrum Master (PSM I) -
IT Scrum Master Professional Certificate -
Professional Scrum Product Owner (PSPO I) -
Product Owner Professional Certificate
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University of Hertfordshire
BA, Diploma (2015) -
Communication and Digital Design
Additional Education
Let's connect on LinkedIn or hi@foxalice.com