use case #4
The World Bank's AI Dashboard
Operations Dashboard is an AI-enhanced platform that provides a comprehensive overview of ongoing operations, such as infrastructure projects or community development efforts, aimed at improving the quality of life in developing countries. The dashboard allows users to access dynamic, interactive tiles that present real-time information across multiple dimensions like project milestones, financials, and risks. Powered by AI, the dashboard offers tailored views for different user needs, making complex data more accessible and actionable.
Here’s a preview of the Operations Dashboard* — let’s explore it in more detail.
*Please note: all data shown has been modified to comply with The World Bank’s confidentiality and security policies.
Project Context and Objectives:
Project Context and Objectives:
The project focused on developing a centralized Operations Dashboard for The World Bank’s Operations team. The dashboard provides an intuitive, real-time overview of critical operations, including solar panel installations, water supply projects, and other development initiatives in third-world countries.
The goal was to create a dynamic workspace that enables stakeholders to track the progress of projects, access vital project data (like milestones, risks, and financial status), and make data-driven decisions. With AI-powered tiles, users can interactively view and drill deeper into various aspects of operations, such as project financing, team management, and key milestones.
The project focused on developing a centralized Operations Dashboard for The World Bank’s Operations team. The dashboard provides an intuitive, real-time overview of critical operations, including solar panel installations, water supply projects, and other development initiatives in third-world countries.
The goal was to create a dynamic workspace that enables stakeholders to track the progress of projects, access vital project data (like milestones, risks, and financial status), and make data-driven decisions. With AI-powered tiles, users can interactively view and drill deeper into various aspects of operations, such as project financing, team management, and key milestones.
- Onika VigAI Solutions Product Owner at The World BankIt has been a real pleasure working with Alice Fox. She is an exceptionally talented UX/UI designer who blends creativity, user-centric thinking, and technical expertise seamlessly. Alice quickly understands project goals and consistently delivers designs that are both innovative and practical. Her attention to detail, strong organizational skills, and ability to manage multiple priorities make her stand out in any team environment. Beyond her design skills, Alice brings a positive, solution-oriented attitude that uplifts everyone she works with. I highly recommend Alice for any UX/UI role — she would be a tremendous asset to any organization looking for creativity, dedication, and impact. I love working with Alice ❤️
Role and Contribution:
As a core team member, I collaborated with product owners, back-end and front-end developers, AI specialists, and business analysts. My responsibilities included conducting user research to identify pain points and needs, which informed the development of User Personas and User Flows. Based on these insights, I designed wireframes, interactive prototypes, and high-fidelity designs that allowed users to seamlessly navigate through the dashboard and interact with the different tiles.
I also worked closely with AI specialists to integrate machine learning capabilities that structured complex data into actionable insights. My role was instrumental in ensuring the dashboard was both intuitive and scalable to handle the vast amount of operational data coming from diverse projects.
I also worked closely with AI specialists to integrate machine learning capabilities that structured complex data into actionable insights. My role was instrumental in ensuring the dashboard was both intuitive and scalable to handle the vast amount of operational data coming from diverse projects.
Process & Methodology
The project followed an agile development process. I worked in collaboration with stakeholders, including the Product Owner and AI engineers, to define the project’s objectives and user requirements. My design approach included user research, persona development, and journey mapping to ensure that the dashboard addressed real-world needs effectively.
I was responsible for crafting the information architecture of the dashboard, including the interaction design of the AI-powered tiles, ensuring each widget adapted dynamically based on user priorities. The dashboard’s modular design allowed for flexible display sizes, enabling users to adjust the view based on specific needs (e.g., financial overview or milestone tracking).
I was responsible for crafting the information architecture of the dashboard, including the interaction design of the AI-powered tiles, ensuring each widget adapted dynamically based on user priorities. The dashboard’s modular design allowed for flexible display sizes, enabling users to adjust the view based on specific needs (e.g., financial overview or milestone tracking).
Results & Achievements
The Operations Dashboard was successfully launched with key functionalities that helped streamline operations management. Through user testing and feedback, we identified areas for improvement and iterated on the design to enhance the user experience. Some notable results included:
- AI-powered tiles that structured large volumes of data into digestible, real-time insights.
- Users could customize the size and content of tiles, ensuring personalized views based on their specific role (finance-focused, project management-focused, etc.).
- Increased user engagement and adoption within the Operations team, with stakeholders utilizing the dashboard to make faster, data-driven decisions.
- The dashboard was well-received by internal stakeholders, with particular praise for its ability to simplify complex operations and make them more actionable. It contributed to improved project transparency and communication across teams.
Key Learnings
AI Integration: I gained valuable experience working closely with AI specialists, integrating machine learning tools to help structure and analyze large datasets. This helped enhance the dashboard’s functionality and made it a vital tool for the operations team.
User-Centric Design: The iterative design process reinforced the importance of understanding the user’s needs and priorities, adapting the dashboard to serve a wide variety of roles within the World Bank’s operations team.
Agile Collaboration: This project taught me how to manage and prioritize user needs effectively in an agile environment, ensuring regular feedback loops from stakeholders and end-users to continuously improve the product.
Complex Data Simplification: I learned how to take complex, raw data and present it in an accessible, user-friendly way through design. This not only improved the usability of the dashboard but also ensured stakeholders could act on the insights immediately.
User-Centric Design: The iterative design process reinforced the importance of understanding the user’s needs and priorities, adapting the dashboard to serve a wide variety of roles within the World Bank’s operations team.
Agile Collaboration: This project taught me how to manage and prioritize user needs effectively in an agile environment, ensuring regular feedback loops from stakeholders and end-users to continuously improve the product.
Complex Data Simplification: I learned how to take complex, raw data and present it in an accessible, user-friendly way through design. This not only improved the usability of the dashboard but also ensured stakeholders could act on the insights immediately.